From the Desk Of Managing Director | Shyamal Karmakar

This is my pleasure to inform you that the Company has transformed itself into a multi- business enterprise with a diversified business portfolio. It is, therefore, an opportune time to reflect on the nature and quality of transformation accomplished thus far, and the underlying drivers of such transformation. At the beginning of this period, our Company made the more difficult strategy choice of creating multiple drivers of growth, leveraging opportunities in the emerging economy that best matched proven internal capabilities. The rationalized business portfolio posed a formidable challenge of enabling the various businesses to make a smooth transition from competing in a relatively protected environment to winning in an intensely competitive market on the strength of superior value propositions.

Our multi-faceted growth, started a couple of years ago, in Company’s business portfolio, has resulted in greater focus to integrated facility management ,banking services field, coin and note remittances and other road transport services. Company has also established Pan- India presence during the year 2016-17. To this end the Company has already set its operations in all the states and Union Territories of the country along with metros like Chennai, Delhi, Mumbai, Hyderabad, Bengaluru, Chandigarh, Jaipur, Ahmedabad etc.

The Company’s service basket now encompasses all kinds of:

The Company is also engaged in trading of certain house keeping materials as part of integrated facility management services.

Risk management is the process of identification, assessment and prioritization of risks following impact of unfortunate events or to maximize the realization of opportunities. The Company has led down a comprehensive Risk Assessment and Minimization Procedure which is reviewed by the Board from time to time. These procedures are reviewed to ensure the executive management controls risk through means of a properly defined framework. The major risks have been identified by the Company and its mitigation process/measures have been formulated in the areas such as marketing, operation, financial, human resource, environment and statutory compliances.

Key Measures undertaken by the Company with regard to Risk management Policy implementation are Cross – unit safety audits to maximize safety at work. Hazard identification and risk analysis were also undertaken during the period. Key personnel were identified and trained on the procedures. Internal training program on safety were conducted. Apart from these, external training programs were also conducted on industrial hygiene along with process safety. During the year, Crisis communication workshop and various mock drills were conducted to strengthen our ability to mitigate emergency situations along with various near miss scenario. Safety tool box talks were implemented for all security and facility cum housekeeping personnel who were exposed to majority of risks. Occupational Health Survillance was conducted at all levels of our operations. Quantitative exposure assessment have also been done at various levels during the year to monitor industrial hygiene exposure levels.

We have a compelling vision to create a unique corporate identity which puts the Company in a different league – a sense of responsibility and quality in serving clients, an unparalleled integrity and transparency in all our operations and occupy the top spot in the segment. This imparts a larger purpose and meaning to individual endeavour as it is aspirational, unifying and motivational. To reinforce our commitment to the vision, and guide strategy formulation and purposive action we have set our institutional standards of behavior that evolves from and centres around our core values.

To strengthen our competitive capability in an era of ever growing and discerning customer preferences we need to make breakthrough innovations in service delivery methodologies and processes, rapidly absorb and harness technology, widen the bandwidth of distributed leadership, develop a growing nimbleness to proactively manage change and show remarkable vigour to continuously leverage market oppurtunities.

Our values are shaped around the belief that enterprises exist to serve society. In terms of this belief, profit is a means rather than an end in itself and the essential ingredient to sustain such enlarged societal contribution. The Company has developed a Corporate Social Responsibility Policy (CSR Policy) including the activities to be under taken by the Company which has been approved by the Board. Accordingly the Company has identified and taken initiative to contribute Rs. 18,63,000/- towards promotion of vocational skills, education and other social welfare activities during the year.

We realize that our employees are our most valuable assets and that they play a major role in building the competitive advantage of the Company. We have immense confidence in their capabilities. Every time in the past when we had to dig deep to reinvent ourselves and chart a new course, it is the passion, commitment and never-say- die- attitude of our people that have helped us succeed. I look forward to sharing our progress and milestones, as we scale these next frontiers, on an ongoing basis with our clients, stakeholders and with all of you.

I thank all our esteemed clients, bankers, employees and associates for extending their unstinting support and sharing our aspirations. On behalf of the Board of the Directors and on behalf of the employees of the Company, I look forward to your continued goodwill and support.

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