Doorstep banking facility: RBI guidelines and more

The current pandemic situation has made doorstep banking facility promising and attractive options for individuals. However, most of us are yet not aware of the facility made available to us for our conveniences by our banks, live alone taking advantage of the same.

Doorstep banking facility, although regulated by the RBI for Senior Citizens and Differently Abled Persons as early as 2017, is yet to gain some prominence among the general public. The two primary reasons behind the same are the concern of being subject to some fraudulent activities and lack of knowledge regarding the guidelines as furnished by the RBI.

Considering the same, the in-house experts at S&IB cash services Pvt Ltd have devoted this entire article in an effort to highlight the Doorstep Banking facility guidelines as provided by the apex monetary institution in the country viz, RBI. Keep on reading the article below to find out more on this.

What is doorstep banking facility?

Banking facilities such as pick up of cash and instruments against receipt, delivery of cash against withdrawal from an account, delivery of demand drafts, submission of KYC documents and Life certificate at the premises of the customers are known as a doorstep banking facility. These services may be offered by the employees of the bank or can be outsourced to third-party reputable doorstep banking services providing company.

What are the guidelines provided by RBI for doorstep banking facility?

RBI advised banks to advance collective efforts to render some essential doorstep banking services to senior citizens of more than 70 years of age and differently-abled persons.

Banks were further directed to provide doorstep banking services to their customers across the country.

RBI recommended the banks to form Board approved framework for determining the nature of branches/centers where these services will be provided mandatorily along with the centers where it will be provided on a best effort basis. These policies should further be available for public notice.
Banks are additionally instructed to make these policies, and the charges incurred to avail these services an integral part of their public awareness campaigns.

Hence, the most fundamental guidelines regarding the doorstep banking facilities are provided by RBI. Being aware of the same will help the individual to make an informed decision in consideration of availing the facility to enhance the convenience of their banking experience with any bank in the country.

Are you looking for a reliable doorstep banking service provider in Kolkata? Contact S&IB cash handling services today!